Retourbeleid

Returns & exchanges

United States and Canada orders only. US customers: request within five (5) business days of delivery. Canadian customers: request within ten (10) business days of delivery and follow the Canada shipping instructions below. Orders outside the US and Canada cannot be returned or exchanged and are final sale.

US 5 days · Canada 10

US: five business days from delivery. Canada: ten business days from delivery.

Unused only

Heat-molded, mounted, or used items cannot be returned.

Outside US & Canada: final sale

Orders shipped outside the United States and Canada cannot be returned or exchanged.

Start a return or exchange

US and Canada orders only. Takes about two minutes. After you submit, print the packing slip and place it in the package once approved. Canadians: read the Canada shipping block below before you ship.

Start return or exchange

Eligible returns

At Carpenter Boot Company, we want you to be satisfied with your purchase. For United States and Canada orders only, eligible items may be returned if you contact us within the window below, subject to the conditions on this page. US: five (5) business days of delivery. Canada: ten (10) business days of delivery.

To qualify for a return, products must:

  • Be unused and in original condition
  • Be returned in the original packaging
  • Include all original tags, seals, accessories, and documentation
  • Not show signs of wear, use, damage, or alteration
  • Not have been modified, customized, heat molded, punched, stretched, baked, or altered in any way
  • Not have had blades mounted, attached, or removed
  • Not have been skated on, worn outdoors, or otherwise used
  • Be accompanied by proof of purchase or order confirmation

Any product that has been modified in any manner is strictly ineligible for return.

Products that do not meet these requirements may be refused and returned to the customer at the customer’s expense.

Return authorization

Customers must submit a request within five (5) business days of delivery for US orders, or within ten (10) business days of delivery for Canada orders, using the form above. We will review it promptly and reply with approval and shipping instructions if eligible. Canadian customers must also follow the Canada returns instructions on this page — we do not provide prepaid return labels.

Important after submitting the form: Print the on-page packing slip (with your RMA number) and place it inside the return package with your items once we approve your request. Do not ship until you receive approval. This helps us match and process your return quickly.
Unauthorized returns may be refused and returned to the customer at the customer’s expense.
Approved return shipments should be sent to: Speed Skating Equipment, LLC
10801 E Linden St.
Tucson, AZ 85749
United States

Return shipping

Customers are responsible for all return shipping costs unless the product arrived damaged, defective, or incorrect due to our error.

Size exchanges are not free. On a US or Canada exchange, you pay the return shipping to us plus a flat $25 USD to reship your replacement pair. Once your exchange is approved, we’ll email you a payment link for the $25 exchange shipping, and your replacement pair ships after payment is received.

If we sent you the wrong item or size, or the product arrived defective or damaged, Carpenter Boot Company covers the shipping.

One size exchange per order. The replacement pair is final sale and can’t be exchanged or returned again, unless it arrives defective or we sent the wrong item or size. The applicable request window (US five / Canada ten business days) and unused-condition rules apply to every exchange. Before we approve an exchange, we may ask for your sizing calculator result or foot measurements.

Exchanges cost return shipping + $25 to reship the replacement pair. Please measure carefully before you order. One size exchange per order; replacement pairs are final sale.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as Carpenter Boot Company is not responsible for lost, stolen, or damaged return shipments.

Rockered blades

Rockered blades are final sale. Once we or our partner network have rockered a blade to your chosen profile, it can’t be returned or exchanged.

Blades that arrive defective or damaged in shipping are still covered. Please contact us within five (5) days of delivery with photographs and your order details.

Rockered blades: no returns. No exchanges. Please choose your blade length and rocker profile carefully.

Canada returns — required shipping instructions

Canadian customers may return or exchange under the same rules as US customers (unused condition, restocking fee, $25 exchange reship, one exchange), except the request window is ten (10) business days from delivery. You arrange and pay your own return shipping. We do not provide prepaid UPS or other return labels.

Follow every step below. These rules exist so the package enters the United States as American goods returned (HTSUS 9801.00.10) and Carpenter Boot Company is not charged import duty, taxes, or brokerage. Skipping a step can create fees that come out of your refund.

  1. Get RMA approval first. Submit the Return Authorization form and wait for our written approval email. Do not ship until approved. Packages without an approved RMA may be refused.
  2. Use Canada Post only: Tracked Packet USA or Expedited Parcel USA (or the current Canada Post service that ships tracked parcels to the USA). Do not use a random courier, Purolator, UPS, FedEx, or DHL account you set up yourself unless we expressly approve it in writing for your RMA.
  3. Do not ship duties prepaid (DDP). Select DAP / duties unpaid / receiver handles customs as applicable. Do not mark the shipment as a gift. Do not prepay US import duties on the return.
  4. Customs / commercial invoice — use this exact wording:
    • Description of goods: US GOODS RETURNED — originally exported from the United States. HTSUS 9801.00.10. RMA [your RMA number]. Original CBC order [your order number].
    • Reason for export / nature of transaction: Return of US goods (not a sale, not a gift)
    • Value: the item value from your CBC invoice (not inflated, not $0 / gift)
    • Country of origin: exactly as shown on your CBC invoice or packing slip. CBC boots are manufactured outside the USA — never write “Made in USA.” If origin is unclear, write “See CBC invoice” and include a copy of the invoice in the box.
    • Importer / ship-to: Speed Skating Equipment, LLC, 10801 E Linden St., Tucson, AZ 85749, United States
  5. Inside the box: the unused product in original packaging with all tags/accessories, a printed copy of your RMA packing slip, and a copy of your CBC invoice/packing slip.
  6. Outside the box: Canada Post label with a clear customs declaration matching the wording above. Cover or remove any old outbound shipping labels.
  7. Track and insure the shipment. Risk of loss in transit is yours.
Ship approved Canada returns to: Speed Skating Equipment, LLC
10801 E Linden St.
Tucson, AZ 85749
United States
Fee protection: If US Customs, duties, taxes, brokerage, or carrier charges are billed to Carpenter Boot Company because the return was mislabeled, marked as a gift or sale, shipped DDP, sent with the wrong courier, shipped without an approved RMA, or otherwise failed these instructions, those charges are the customer’s responsibility. We will deduct them from any refund, or require payment before an exchange ships. We may refuse packages that arrive with unpaid charges.
Why this matters: Correct “US goods returned” paperwork (HTSUS 9801.00.10) is what keeps a Canada→US return duty-free at the border. Wrong paperwork is how tariffs and brokerage land on us — and under this policy, on you.

Orders outside the United States and Canada

We do not accept returns or exchanges on orders shipped outside the United States and Canada. Those sales are final.

This applies to every such order, including change of mind, sizing, and unused items. Do not ship those orders back to us. Unauthorized returns from outside the US and Canada will not be refunded and may be refused.

Outside US & Canada: no returns. No exchanges. All sales are final.

Restocking fees

A 5% restocking fee applies to all web shop returns for change of mind. This covers inspection, processing, repackaging, and reinventory costs. Minimizing unnecessary returns helps us keep our high-quality products affordable and competitively priced.

Refunds

Once the returned product is received and inspected, approved refunds will be issued to the original method of payment within a reasonable processing period.

Original shipping charges are non-refundable unless the return is due to our error.

Non-returnable items

  • Heat molded or otherwise modified products
  • Products with blades mounted, attached, or removed
  • Blades that have been rockered
  • Products that have been skated on or used
  • Worn or damaged products
  • Products missing original packaging, tags, or accessories
  • Final sale or clearance items marked as non-returnable
  • All orders shipped outside the United States and Canada

Damaged or incorrect products

If your order arrives damaged, defective, or incorrect, please contact us within five (5) days of delivery with photographs and order details so we may assist you.

Wholesale / dealer orders

Wholesale, dealer, team, club, and other business-to-business (B2B) purchases may be subject to separate return, exchange, and warranty terms and conditions.

Carpenter Boot Company · Designed & tested by Olympians