Return Authorization

US orders only. Submit this request within five (5) business days of delivery. Do not ship anything until we approve your RMA and reply with instructions.

US only · 5 business days

International orders are final sale. Request within five business days of delivery.

Wait for approval

Do not ship until we email approval and shipping instructions for your RMA.

Unused only

Custom, heat-molded, mounted, or used items cannot be returned.

Eligibility reminder: unused items in original packaging only. Print the packing slip after you submit and place it in your package once approved.
Read the full Returns & Exchanges policy

Request a return or exchange

Fields marked * are required. This creates an RMA request for Sally at sales@carpenterbootcompany.com.

After you submit, a printable packing slip with your RMA number will appear on this page. Do not ship until we approve the request.
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Carpenter Boot Company · Designed & tested by Olympians