Common questions
Sizing, shipping, returns, warranty, and setup — most answers are here. If you still need us, use the contact page.
Can you recommend the right boots and blades for me based on my foot size, weight, and skill level?
Please view our Gear Guide on the website for detailed product recommendations.
How long does it take to process and ship my order?
Orders are processed Monday through Friday. Please allow 2–3 business days for processing before shipment.
Do you ship internationally? What about taxes and duties?
Yes, we ship worldwide. Shipping rates are calculated at checkout.
- In the USA and European Union, taxes are collected at checkout.
- For all other countries, you are responsible for import taxes, duties, customs fees, and any brokerage charges.
What is your return and exchange policy?
You have 5 business days from delivery to request a return or exchange.
Items must be unused, in original condition and packaging. Custom, made-to-order, heat-molded, or used items are non-returnable.
To submit your request, use our dedicated form below:
Start return or exchange request
Items must be unused, in original condition and packaging. Custom, made-to-order, heat-molded, or used items are non-returnable.
To submit your request, use our dedicated form below:
Start return or exchange request
What does the CBC warranty cover?
CBC products are covered by a 1-year limited warranty (2 years for the Pro-Sharpening Frame) against defects in materials and workmanship under normal use.
What is NOT covered by the warranty?
The warranty does NOT cover:
- Size or fit issues
- Misuse, abuse, accidents, or normal wear and tear
- Heat molding, modifications, or alterations
- Incorrect blades, mountings, or third-party parts
- Cosmetic damage
International & Dealer Notes: International customers and those who purchased through dealers are responsible for all shipping costs (both ways), tariffs, duties, taxes, and related fees for any warranty claim. Dealers are expected to provide initial local support where possible. Please have proof of purchase and clear photos of the issue ready before contacting us.
Do I need to heat mold my CBC boots?
No — most skaters do not need to heat mold their boots.
CBC boots are built on what we believe is the world’s best-fitting last. They usually fit excellently straight out of the box.
Heat molding is optional only if you have a very specific fit issue. Any heat molding voids the manufacturer warranty.
CBC boots are built on what we believe is the world’s best-fitting last. They usually fit excellently straight out of the box.
Heat molding is optional only if you have a very specific fit issue. Any heat molding voids the manufacturer warranty.
What are the dangers of heat molding at home?
Strongly recommended: Professional service only.
DIY heat molding frequently causes permanent damage such as:
DIY heat molding frequently causes permanent damage such as:
- Eyelets being pulled out
- Upper leather separating from the shell
- Melting of Velcro or PU leather
- Distortion of the factory heel-to-toe height
- Collapsing of the toe box
Do all blades come rockered?
No. All blades come pre-bent but NOT rockered. Professional rockering is required before first use.
Add blade rockering service
Add blade rockering service
Are ONYX boots only available in Wide last?
Yes. The CBC ONYX Short Track boot is only built on the CBC Wide last.
Still looking for something specific? Send us a message on the contact page and we’ll get back to you as soon as we can.