Privacy policy

Privacy & Cookie Policy

Last updated: October 12, 2026

Welcome to Carpenter Boot Company (“CBC”, “we”, “us”). We take caring for your privacy seriously. This policy explains what information we collect and how we use it when you use our website and services.

1. Information we collect

What we collect depends on which features of our website you use. Some information you give us directly, for example through an online form or when you contact customer support. We and third parties also use the technologies described below.

Information you give us

  • Email address, shipping address, and telephone number
  • Security questions and answers
  • Answers you give in surveys about our products
  • Information you share when asking for help, such as your name, phone number, and details of the issue
  • Billing information, such as your name, payment card number, and payment account details

If you use social features on our website, what you share may become public and may be read, copied, collected, or used by others.

Information collected automatically

  • IP address
  • Mobile and other device identifiers
  • Browser type and preferred language
  • Referring and exit pages, landing pages, and pages viewed
  • The CBC Products you browse and buy, and the website features you use

Cookies and similar technologies

Cookies are small text files stored by your browser. We use cookies and similar technologies to understand which pages, features, or ads you view and what you order. This helps us keep track of your cart, measure our advertising, avoid showing you the same ad repeatedly, and improve your experience.

You can disable or limit cookies, or set your browser to alert you when cookies are sent. See your browser’s help pages for instructions.

Information from third parties

We may receive information from services like Facebook, Instagram, and X (Twitter) when you use them with our website or products. We may also receive information from third parties to deliver relevant advertising, estimate your location from your IP address (for tax purposes or to tailor services), and prevent fraud and abuse. We may also receive information about you when another customer refers you or contacts us.

2. How we use your information

We use personal and non-personal information, separately and combined, to:

Run our business and improve your experience

  • Operate, protect, improve, personalize, and develop our products, services, and website
  • Help you tell friends and teammates about CBC Products
  • Support communication and sharing on our website and social networks
  • Serve and measure advertising
  • Set up and maintain your contact and shipping information
  • Run loyalty, discount, and rebate programs
  • Find and fix bugs and service errors
  • Respect your preferences and deliver relevant content
  • Resolve disputes and help prevent fraud, spam, abuse, security incidents, and illegal activity
  • Comply with the law and enforce our agreements and policies, including our Terms of Sale and User Terms

Support you

  • Identify and fix problems with your order or our website
  • Ask your opinion through surveys
  • Respond to your requests and questions
  • Send confirmations and important information about orders, returns, cancellations, warranties, manuals, rewards, and products

Personalize our communications

  • Show offers and information about CBC Products you might like
  • Make recommendations
  • Personalize advertising, targeted marketing, service updates, and promotional offers

3. Legal basis for processing

We process your information where we have your consent, where we have a legitimate interest, where it is needed to perform a contract with you, or where the law requires it. For example, we rely on legitimate interests for targeted marketing and on contractual necessity to process your order. To learn more, contact us (see Section 10).

4. Information we share

  • With your consent: when you instruct us to, such as authorizing a third-party app to access your order information or joining a promotion run by CBC or its partners. We do not knowingly share personal information about children under 18 with independent third parties, even with consent.
  • Compliance and protection: we do not share information that directly identifies you (such as your name, email, or postal address) with third parties for their own use without your consent, unless the law requires it or it is reasonably necessary to enforce our rights, meet legal obligations, or protect our customers or others.
  • Service providers: we use providers inside and outside your country (including outside the European Economic Area) to run our website, conduct surveys, process payments, or send email. They may use the data only on our behalf and in line with this policy.
  • Merger or acquisition: in a reorganization, divestiture, merger, sale, or bankruptcy, we may transfer information to the relevant third party, with your consent where the law requires it.
  • Social media platforms: third-party tools built into our site (such as a Facebook “Like” button) may collect information when you use them. Where the law allows, we may hash limited information such as your email address and share it with platforms like Facebook or Google to promote our products. Those platforms are not controlled by CBC; questions about their processing should go to them.
  • Aggregate data: we may share anonymous or aggregated information that does not identify you, for compliance, market analysis, marketing, and other business purposes.

5. Operating globally

Your information may be stored and processed in the United States or any other country where CBC, its subsidiaries, or service providers operate. These countries may not offer the same level of privacy protection as your own.

6. Security

Protecting your information is a priority, and we take a range of measures to do so, including encrypting sensitive financial information. No security measure is perfect, so we cannot guarantee the security of your information and are not responsible for unauthorized access to or use of information under our control.

7. Your choices and controls

  • Update your order information and preferences, opt in or out of CBC marketing emails, and choose whether we share your information with select partners. To withdraw consent at any time, email sales@carpenterbootcompany.com.
  • Request access to the personal information we hold about you by emailing sales@carpenterbootcompany.com. We may ask for information to verify your identity first.
  • Depending on where you live, you may also have the right to request erasure or portability of your information, or to object to or restrict processing. Email sales@carpenterbootcompany.com to use these rights.
  • Adjust your browser settings to block certain tracking, such as cookies (see Section 1).

We may keep information needed to fulfil our contract with you, resolve disputes, enforce our agreements, protect our legal rights, and meet technical and legal requirements. Otherwise, we keep personal information only as long as reasonably necessary to provide our services, improve our products, comply with the law, and run our business.

8. Third-party services

Our website may include ads or third-party services and links. If you follow them, you leave our website; please read that site’s or service’s privacy policy. We do not control information your browser sends to third parties such as ad networks and analytics companies.

9. Changes to this policy

We may update this policy from time to time, so please review it regularly. We will post a notice of material changes on our home page (www.carpenterbootcompany.com) thirty days before they take effect, and give enhanced notice or ask for consent where the law requires. The “Last updated” date at the top shows when this policy last changed.

10. Contact us

Questions or complaints about this policy: sales@carpenterbootcompany.com

The controller of the personal information processed under this policy is Carpenter Boot Company, LLC, 10801 E Linden St., Tucson, AZ 85749, United States.

11. Data protection authorities

If you have a concern about how we collect and use information, please contact us first. You also have the right to contact your local Data Protection Authority. Contact details for EU authorities are available at edpb.europa.eu.