Returns & Exchanges

Returns & exchanges

US orders only. Eligible items may be returned if you contact us within five (5) business days of delivery. International orders cannot be returned or exchanged. All international sales are final.

5 business days

Submit your request within five business days of delivery.

Unused only

Custom, heat-molded, mounted, or used items cannot be returned.

International: final sale

We do not accept returns or exchanges on international orders. All sales are final.

Start a return or exchange

US orders only. Opens in a new tab and takes about two minutes. Print the confirmation email and place it in the package.

Start return or exchange

Eligible returns

At Carpenter Boot Company, we want you to be satisfied with your purchase. For US orders only, eligible items may be returned if you contact us within five (5) business days of delivery, subject to the conditions below.

To qualify for a return, products must:

  • Be unused and in original condition
  • Be returned in the original packaging
  • Include all original tags, seals, accessories, and documentation
  • Not show signs of wear, use, damage, or alteration
  • Not have been modified, customized, heat molded, punched, stretched, baked, or altered in any way
  • Not have had blades mounted, attached, or removed
  • Not have been skated on, worn outdoors, or otherwise used
  • Be accompanied by proof of purchase or order confirmation

Any product that has been modified in any manner is strictly ineligible for return. Custom-made, made-to-order, or personalized products are final sale and non-returnable.

Products that do not meet these requirements may be refused and returned to the customer at the customer’s expense.

Return authorization

Customers must submit a request within five (5) business days of delivery using the form above. We will review it promptly and reply with approval and shipping instructions if eligible.

Important after submitting the form: You will receive a confirmation email. Please print the confirmation email (or the form submission page) and place it inside the return package with your items. This helps us match and process your return quickly.
Unauthorized returns may be refused and returned to the customer at the customer’s expense.
Approved return shipments should be sent to: Speed Skating Equipment, LLC
10801 E Linden St.
Tucson, AZ 85749
United States

Return shipping

Customers are responsible for all return shipping costs unless the product arrived damaged, defective, or incorrect due to our error.

For the first size exchange on a US domestic order: Carpenter Boot Company will pay for the reshipment of the new boots.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as Carpenter Boot Company is not responsible for lost, stolen, or damaged return shipments.

International orders

We do not accept returns or exchanges on international orders. All international sales are final.

This applies to every international order, including change of mind, sizing, and unused items. Do not ship international orders back to us. Unauthorized international returns will not be refunded and may be refused.

International orders: no returns. No exchanges. All sales are final.

Restocking fees

A 5% restocking fee applies to all web shop returns for change of mind. This covers inspection, processing, repackaging, and reinventory costs. Minimizing unnecessary returns helps us keep our high-quality products affordable and competitively priced.

Refunds

Once the returned product is received and inspected, approved refunds will be issued to the original method of payment within a reasonable processing period.

Original shipping charges are non-refundable unless the return is due to our error.

Non-returnable items

  • Custom boots or made-to-order products
  • Heat molded or otherwise modified products
  • Products with blades mounted, attached, or removed
  • Products that have been skated on or used
  • Worn or damaged products
  • Products missing original packaging, tags, or accessories
  • Final sale or clearance items marked as non-returnable
  • All international orders

Damaged or incorrect products

If your order arrives damaged, defective, or incorrect, please contact us within five (5) days of delivery with photographs and order details so we may assist you.

Wholesale / dealer orders

Wholesale, dealer, team, club, and other business-to-business (B2B) purchases may be subject to separate return, exchange, and warranty terms and conditions.

Carpenter Boot Company · Designed & tested by Olympians