Return Policy

If you are not entirely satisfied with your CBC product, we’re here to help! CBC products may be returned within twenty one (21) days of delivery of your CBC product, if:  

  • The product is not a custom boot made to your own specifications;

  • The product has not been heat molded;

  • The product is in its original packaging;

  • The product has not been used;

  • Tags or seals have not been removed from the product;

  • The product has not been damaged; or

  • You have the receipt or proof of purchase;

CBC products not meeting these criteria will not be considered for return. 

You must notify us of your desire to return your product within this 21 day period and must send back your CBC products immediately after, but no later than 21 days from the date on which you inform us of your intent to return your CBC product.


Please contact Customer Service at sales@carpenterbootcompany.com to request a return. You are responsible for the cost of shipping all CBC products eligible for a return.