Contact Us

How can we help?

We’re a small family-owned business with a very small team. Every message takes time away from creating higher-quality products to help you reach your on-ice goals — please check the FAQ first.

Returns, exchanges & refunds

For fastest service, use the Return Authorization page. Please don’t send return details through the general contact form below.

Start return or exchange

If your question isn’t covered in the FAQ or relates to something else, send us a message through the form below and we’ll get back to you as soon as we can.

Prefer email?

You can also reach us at sales@carpenterbootcompany.com. We review messages Monday–Friday.

What to include

Order number, skate size, short or long track, and clear photos if it’s a product question. That helps us reply faster.